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Resolving a Complaint

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If you have a complaint against the real estate licensee you are working with, you should first make an attempt to talk to the broker to see if the issue can be resolved. If those efforts are unsuccessful, two avenues exist for making a formal filing regarding a licensee's behavior.

The first is to file a complaint with the New Jersey Real Estate Commission. The Commission is the government agency that issues and maintains licenses and writes the Rules and Regulations to which all New Jersey licensees must subscribe. The Commission will investigate the complaint and, if violations against the license law are found, can impose sanctions ranging from fines to license revocation.

The second is only available if the real estate licensee is a member of the REALTOR® organization. NEXUS REALTOR® members subscribe to a strict Code of Ethics, and we are charged with ensuring its enforcement. It is because of a REALTORS® obligation to abide by the Code of Ethics that you can file a complaint at NEXUS. View the pdf 2020 REALTOR® Code of Ethics (797 KB) .

NEXUS DOES NOT determine whether the license law or regulations have been broken. Sanctions from the association tend to be educational in nature, but can include fines and suspension from the association.

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